FAQs

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Where are Trü-Hybrid jewels and rings shipped from?

We process online purchases only through authorized Trü-Hybrid retailers.  Trü-Hybrid is currently made available for purchase on authorized sites including our sister sites; www.DiamondAlternatives.com, www.GoldAndGems.com. Select dealers will be added throughout the year and moving forward. Please feel free to contact us to verify any advertised dealer is an authorized Trü-Hybrid dealer.

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Why is Trü-Hybrid superior to the other simulated diamonds in the market?

  1. Trü-Hybrid jewels are meticulously hand cut by master diamond cutters adhering to the polish and angular standards of the finest of mined diamonds.
  2. Each and every Trü-Hybrid goes through an average of 3 days production time to ensure maximum brilliance and durability.
  3. Trü-Hybrid is a proprietary brand that provides warranty assurance for our jewels.
  4. Trü-Hybrid’s Ionic Diamond Infusion (IDI) technologies produces a lasting diamond-clad jewel that, with inclusion of our warranty, provides a superior diamond simulant to any in the world.
  5. The Trü-Hybrid jewel brand has been created by a renowned veteran designer with a storied history of excellence and perfection.
  6. The proof is in the pudding, as they say. Buy Trü-Hybrid today with your 31 day return privileges and see for yourself that Trü-Hybrid is the most amazingly & astonishingly beautiful simulated diamond in the world.

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Are Trü-Hybrid sold in finished rings and jewelry, or just loose jewels?

Both. You can order a loose Trü-Hybrid jewel(s) and it will arrive in authentic Trü-Hybrid luxury packaging. We also design and manufacture stock engagement rings, pendants, earrings, bracelets and more. In addition, we are also happy to design the ring of your dreams, simply submit your design and finger size so we can quote it for you!

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How do I clean my Trü-Hybrid?

Trü-Hybrid jewels boast a non-porous surface so they are easy to keep clean. A fine jeweler can assist by using an ultrasonic and steam cleaner to professionally clean your Trü-Hybrid jewel. You can easily clean your Trü-Hybrid jewels at home by creating a dish of warm water mixed with liquid dish detergent. Then scrub your Trü-Hybrid with a toothbrush, rinse with warm to hot water and you’ll have a perfectly sparkling gem!

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What’s your return policy?

All Trü-Hybrid dealers will be required to honor a 31 day return privledge. Return any of our products–no questions asked–within 31 days of purchase. **However, we hope you’ll understand that a retailer’s unique custom ring returns may receive a purchase credit towards future purchases for the customized peice.


Do you ship oversees and to P.O. boxes?

Yes, our dealers will ship your package anywhere that can accept deliveries.


Do you offer live customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365. Email is the quickest, but our Trü Advisors are available by phone during business hours.

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How do I register my Trü-Hybrid for warranty benefits?

Simply go to tru-hybrid.com/register, enter your purchase information and submit. You will be entered into the Trü-Hybrid warranty database for any and all warranty needs.

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Is the Trü-Warranty valid through all retailers?

Yes. All authorized Trü-Hybrid dealers will serve your warranty. Simply contact a Trü-Hybrid dealer for easy warranty instructions if needed.

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What exactly is the crystal made of?

Our exact Trü-Hybrid crystal composition is proprietary due to the competitive nature of our industry. However, we can tell you that it is a very hard, synthesized crystal of premium, hardened zirconium dioxide (CZ) with millions of particals of pure diamond ionically infused into its surface. A true hybrid consisting of crystal and diamond; Trü-Hybrid™.